The ability to transfer you current number to the new Virtual PBX system. Most providers allow this and accommodate with a fee.
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We’ve all used services that allow us to enter the first of last name of a person we want to reach on the keypad and the system stops when it finds the right person. It can offer choices for similar names and then ask if we want to be connected. This is a nice . . . → Read More: Dial by Name A Call Queue allows a callers to be placed in a queue until someone, usually an agent, is available to take their call. In a physical PBX this would be the function of an ACD or Automatic Call Director. A queue is a useful feature for large and small businesses as well as individuals. . . . → Read More: Call Queue (ACD) A follow me feature allows you to route a call to multiple lines until it finds you. Say you’re not at your main office line and went out for a quick trip to the store. Your office phone would ring for 3 times and then start ringing your cell phone. More importantly if you’re . . . → Read More: Follow Me The auto attendant feature is your virtual receptionist. The auto attendant will ask the user to respond to a series of prompts such as “For sales, press 1, For service press 2”. Try to keep your auto attendant script short and if you record it record it at a brisk clip, slow enough to . . . → Read More: Auto Attendant Call screening allow you to know who is calling before you answer the call. It requires that the caller say their name which is recorded and played for your before you pick up the call. You then have the option of answering the call, routing it to someone else or sending it to voicemail. . . . → Read More: Call Screening |
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