Nextiva

 Nextiva Connect and Office 

Service Name:

Nextiva
Calls In/Out: Unlimited
Voice to Email: Yes
Mobile App: Yes
Price: $21.95
Setup Fee: Free
Free Trial: Yes
Other Features: 500 min or Unlimited

Nextiva VoIP Services Reviewed

Most businesses would know that merely shifting over to VoIP would make a significant difference to their business telephone costs. But is that enough? Is cost the only factor that needs to be considered while switching over to a VoIP based communication system? Not really. And hence, we take a closer look at Nextiva.

Nextiva: An overview

Nextiva is one of the market leaders that offer VoIP business solutions in the US to small and medium sized businesses. They have quickly risen to the top spot amongst VoIP companies thanks to an impressive list of services and the back end technical support to match.

But, what separates them from a hundred other VoIP service providers is simplicity. At Nextiva it’s all about simplicity. It’s easy to setup and activate your account. It is easy to bring your existing number into Nextiva and yes, they also offer discounts if you are willing to switch to their services. Not many complicated questions asked.

Now, let’s take a look at their plans.

The Pricing Plans

Nextiva has 2 different plans on offer and you can choose one depending on your calling requirements.

Nextiva Connect: Best for single phone or small business solution
The first plan is called Nextiva Connect and it is ideal for small businesses as well as sole proprietors.

The basic Connect 100 plan starts at $8.95 a month and has a plethora of services on offer. Extra minutes are charged at 4.5c/min. Businesses looking for that little extra from their VoIP plan have the option of expanding to the connect 500 plan for $19.95 or unlimited plan for $69.95. The only drawback is that the connect plan does not have the fax capability.

Nextiva Office: Best for Multi Phone Business
The Nextiva Office is a reliable business VoIP phone system that is apt for businesses that require a multi phone user interface. It has all the features of Nextiva Connect plus several other features that make it extremely desirable for small businesses. Completely customizable, the Nextiva Office can create an impression of a large enterprise for your business.

Nextiva Office VOIP Price Comparison

Features

Auto attendant: Have you always wanted a receptionist capable of answering incoming business calls in a professional manner, even post office hours at no additional cost? That’s what Nextiva’s auto attendant feature can do for you. It can forward calls to any number of your choice, greet calls with custom messages according to the time of the day and also handle multiple calls.

Voice Mail: With Nextiva, your mobile phone is not the only place that you can receive voice mail messages on. You can even receive it in your email inbox and manage the messages by selecting, listening to and deleting them.

Extensions: Now you can create the impression of a large corporation by prompting people to dial specific extensions during incoming calls. 10 extensions are available with the basic plan, more with higher end plans.

Call Handling/Follow Me: Besides the call handling features already mentioned above, the ‘follow me’ feature is exceptionally useful for receiving your business phone calls on any number of your choice. This allows seamless communication between businesses at all times.

Greetings: Now incoming calls to your number will be greeted by a professional voice of your choice. You can customize and record greetings for all or selected callers.

Administration: Like I said before, it’s all about simplicity at Nextiva. You can control your account completely from an online administration panel that can be accessed from anywhere.

Pros & Cons

As is the case with every service provider, there were certain things I liked with Nextiva and a few things that I wished would be added to their services.

Pros

•  Affordable: One of the best Priced VoIP services in the market. The features they offer at the price they offer it for can’t be beat.  
• Reliable: The clarity of voice calls is second to none and you can’t help be impressed with their technological prowess.
• Customizable: The service is completely customizable. You can customize everything from the number where you receive calls once you leave office to the afterhours greeting message.
• Technical Support: If not the best, Nextiva has a technical support team that ranks up there with the best in the business. Most queries are answered in the first call itself. One’s that are not are diligently worked upon and don’t be surprised if you receive a courtesy follow up call.
• Feature Rich: Other than offering what anyone would expect from a VoIP company, Nextiva also offers some of the best ‘value for money’ features in the market.
• Complete Online Control: Nextiva has an online control panel which lets you access and control your account. Apart from letting you control your account from anywhere in the world, it also is extremely user friendly.
• Money Back Guarantee: Almost all the plans on Nextiva come with a 30 day money back guarantee which allows you to rest aside your skepticism before you join them. 

 Cons

•  No G.722 wideband (HD) codec: One of the only drawbacks that I could find in Nextiva is that they do not have support for G.722 wideband (HD) codec.

 Final Verdict

 There are so many VoIp service providers and there’s so little that can differentiate them. But it is the small things that matter the most when it comes to a final verdict and that’s where Nextiva scores over the rest. Service quality, pricing, features and support, Nextiva certainly is at par with the best in the business.